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VLTERRENERGY FROM NATURE

Privacy policy

Protecting your data is a priority. This policy explains how VALTERRA [TO COMPLETE: legal form, e.g. FZ-LLC] ("we") processes your personal data, in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and, for customers located in the European Union, the General Data Protection Regulation (GDPR).

Data controller

VALTERRA [TO COMPLETE: legal form, e.g. FZ-LLC] — [TO COMPLETE: registered address], Dubai, United Arab Emirates — contact@valterra.store

Data we collect

  • Orders: first and last name, delivery and billing address, email, phone, purchase history;
  • Payment: processed directly by Shopify Payments, Tabby or Tamara — we do not store your card numbers;
  • Newsletter and welcome offer: email address or WhatsApp number, language and communication preferences;
  • Browsing: technical data (IP address, approximate country, browser, pages viewed) via cookies, according to your choices (see Cookie policy);
  • Customer service: the content of your exchanges with us.

Purposes and legal bases

  • Processing and tracking your orders (performance of contract);
  • Customer service and returns (performance of contract);
  • Sending the newsletter, WhatsApp messages and offers (consent, which you can withdraw at any time);
  • Suggesting the right language based on your country, analytics and site improvement (legitimate interest / consent);
  • Fraud prevention and compliance with accounting and tax obligations (legal obligation / legitimate interest).

Recipients

Your data is shared only with our service providers, to the extent necessary: Shopify (store and payment), Vercel (hosting), carriers, Tabby / Tamara (instalments), email and WhatsApp messaging tools and analytics tools. Some providers are located outside the UAE; these transfers are covered by appropriate safeguards.

Retention

  • Customer data: duration of the commercial relationship + 3 years;
  • Billing data: 5 years (accounting and tax obligations);
  • Newsletter prospects: 3 years after last contact;
  • Cookies: 13 months maximum.

Your rights

You have the right to access, rectify, erase, object to, restrict and port your data, and to withdraw your consent at any time. To exercise them: contact@valterra.store. To stop WhatsApp messages, simply reply STOP. You may also lodge a complaint with the competent authority (UAE Data Office or, in the EU, your national supervisory authority).

Security

We implement appropriate technical and organisational measures: SSL/TLS encryption, restricted access and certified providers.

Last updated: 23 October 2026