Terms & conditions of sale

1. Purpose and scope

These terms and conditions of sale (the "Terms") govern sales of products made on the Site between VALTERRA [TO COMPLETE: legal form, e.g. FZ-LLC] ("Valterra") and any adult individual acting as a consumer (the "Customer"). Placing an order implies full acceptance of these Terms, in accordance with Federal Law No. 15 of 2020 on Consumer Protection.

2. Products

The products offered are food supplements and accessories. Photographs are as accurate as possible but are not contractually binding. Food supplements are intended for adults and do not replace a varied, balanced diet.

3. Prices

Prices are shown in UAE dirhams (AED), all taxes included (VAT where applicable), excluding delivery. Valterra may change its prices at any time; products are invoiced at the price in force when the order is confirmed.

4. Free gifts

Gifts included with the Duo and Trio packs are offered free of charge, while stocks last, and cannot be exchanged for cash. If a gift is out of stock, Valterra may replace it with an item of equivalent or higher value.

5. Orders

The Customer selects products, adds them to the cart and confirms the order on Shopify's secure checkout page after reviewing its contents and accepting these Terms. An order confirmation email is sent. Valterra may cancel any order in case of an existing dispute, suspected fraud or product unavailability.

6. Payment

Payment is due when ordering. Accepted methods: Visa and Mastercard cards, Apple Pay, and instalment payments via Tabby or Tamara (subject to approval by these providers and their own terms). Transactions are encrypted and processed by PCI-DSS certified providers; Valterra never has access to your full card details.

7. Delivery

Delivery terms and times are detailed on the Shipping page. Risk passes to the Customer when the parcel is delivered.

8. Money-back guarantee and returns

The Customer benefits from a 30-day money-back guarantee from receipt. Details are on the Returns & refunds page.

9. Legal warranties

Products benefit from the warranties provided by UAE consumer protection law. If a product is defective, damaged or not as described, Valterra will replace it or refund it in full.

10. Liability

Valterra cannot be held liable for use of the products that does not follow the recommendations on the packaging and on the Site, or for damage resulting from force majeure.

11. Personal data

Data collected is processed in accordance with our Privacy policy.

12. Customer service and complaints

For any question or complaint: contact@valterra.store. We aim to reply within 48 business hours. If no amicable solution is found, the Customer may contact the competent consumer protection authority (UAE Ministry of Economy or Dubai Economy and Tourism – Consumer Protection).

13. Governing law and jurisdiction

These Terms are governed by the laws of the United Arab Emirates. Any dispute falls under the jurisdiction of the courts of Dubai, subject to mandatory provisions applicable to the Customer.

Last updated: 23 October 2026